How Penny helped IMLA explore confidence, performance and supporting colleagues

IMLA represents mortgage lenders that work through intermediaries, including mortgage brokers. It wanted a workplace confidence workshop for representatives from approximately 50 member organisations. With members working long hours in a busy, uncertain environment, the session aimed to explore how confidence could support performance, career development and colleagues.

Penny delivered her 60-minute Workplace Confidence Interactive Workshop, combining candid examples from her own career with audience participation and Q&A. The session invited members to reflect on how they present themselves and the difference greater confidence could make in their working lives.

Penny’s tailored keynote helped participants to:

• Reflect on their presence: Consider how they present themselves to clients, industry partners and colleagues.
• Connect confidence with performance: Explore how self-belief can help capable people contribute their expertise more readily.
• Consider how they support colleagues: Reflect on their role in encouraging confidence in others.
• Keep thinking beyond the session: Kate reported that members continued reflecting afterwards.